Corporate governance

Get to know our ethics code and organizational conduct

So that our contributors, clients, partners and further interested parties can, with total safety and anonymity, report situations that are not compliant with our Code of Ethics and Conduct and/or Compliance Policy, we created a complaints channel to register, investigate, and promote decisions related to received complaints, to guarantee the fulfilment and the continuous improvement of our internal processes and controls.

To register your complaint, send an e-mail to:
[email protected]

Franciele Salvador
Carbonext's Compliance Officer


Our Code of Ethics and Conduct and our Compliance and Fight Against Corruption Policy has as its goal to establish Carbonext's guidelines and ethical principles that condition its actions.

LGPD (Broad Data Protection Law)

We cherish the protection of each individual's rights and are mindful to the best practices to disseminate the principles and values that guide the treatment of personal data, according to the General Data Protection Law - 'Lei Geral de Proteção de Dados' (Lei Nº 13.709/18), exercising constant efforts to act in conformity to applicable legislation and further normative related to data privacy.

In case of doubt, questions or requests, please contact with our DPO (Data Protection Officer), Ms. Franciele Salvador, through the email [email protected] or via mail, at the address: Rua do Rócio, nº 220, Conj. 21, Vila Olímpia, CEP 04.552-000, City of São Paulo, state of São Paulo, Brazil.